Karingal Vet Hospital

328 Cranbourne Road, Frankston, VIC, 3199

P: (03) 9789 3444

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Emergency Pet Care: what you should know

Posted on: Aug 10 2017

Emergencies of any sort are always stressful. Pet emergencies are no different. Not knowing what to do when your animal companion has suffered harm only adds to the frustration and fear for both owner and pet. So today, we are going to talk you through what to do in a pet emergency.

Make Sure it is Safe

The first and sometimes hardest thing to do is to make sure it is safe to approach your pet. If they are on the road, make sure you don’t step in front of a car as your race out to help them. This seems obvious but when emotions are high, it’s easy to forget. Remember: if you are not safe, you cannot help your pet.

Be gentle

Although it is obvious to you what you are doing, it won’t be to your injured pet. A crisis will trigger their fight-or-flight response and they will be alarmed. You will want to rush and do things quickly, but your pet won’t understand why. Be sure to approach them calmly and reassuringly.  If you have to lift them up, make sure their body is supported. If they are cold, wrap them in a blanket. Do what you can to make sure your pet is comfortable on the way to us.

Call Ahead

Pets brought into the hospital are seen based on urgency and calling ahead lets us prepare for your arrival. But it does more than that. Our staff can give you advice on what to do in an emergency, including talking you through some first aid, to make sure your pet isn’t put in any more danger.

Calling ahead will tell you if we are open. You don’t want to waste time driving to either our vet practices both are shut. If it’s a public holiday, after 8pm on a weekday or during the night on a weekend, we will not be open.

And if we are closed?

If we are closed, don’t worry! You can take your pet to the Frankston Animal Emergency Centre. The Animal Emergency Centre work outside of hours and are nearby, just opposite Bunnings on McMahons Rd. If we are closed and you do take your pet to the AEC, remember to call them before you arrive as well. Their phone number is (03) 9770 5555.

Contact Us

If your pet is suffering from severe acute symptoms, or has been involved in an accident, call us. No matter what the animal or the emergency, our staff are highly trained in providing emergency care to any pet.

For more information, go to our Emergency Pet Care page, or contact us.

Share this article

Tessa BottomleyTessa Bottomley
01:49 08 Aug 24
Best vet!!!! Taken all our dogs and they have always done the most amazing care. From puppy to elderly dog they are just amazing and so caring
Angie GordonAngie Gordon
02:30 02 Aug 24
Wonderful caring staff who have been very understanding to me and my pets.
Emma BrownEmma Brown
01:57 30 Jul 24
Friendly, professional and outstanding with my dogs. Highly recommended.
Lynda NashLynda Nash
01:51 22 Jul 24
Great, caring staff and great service.
Always happy with the way my dog is treated here. They are excellent in handling a dog that has high anxiety too.
Aria KateAria Kate
06:38 14 Jul 24
Been taking our fur babies to the team at Karingal for 6 years now and always receive the best treatment. From the reception team, the vet nurses and vets, we always felt well cared for. They’ve always listened to our concerns thoroughly and never made us feel stupid when explaining things.I always appreciate their follow up calls to double check our pet has been feeling better and that there’s no more issues, I feel like they do genuinely care for my animals :)Also greatly appreciate the gap only claims for pet insurance, saves a lot of time and money!
John XJohn X
05:02 13 Jul 24
Excellent service and top veterinarians. Impressed by the professionalism of the staff.
Natalie JNatalie J
01:07 18 Jun 24
We took both our greyhounds here after trying a few vets in the area and they are by far the best. So knowledgeable about the breed and so understanding and patient with their anxiety about going into the consulting rooms. It’s so nice to see your pets being taken such good care of, getting lots of pats and reassurance. Thank you so much!
Cassidy CrouchCassidy Crouch
09:30 12 Apr 24
I’ve seen multiple vets and nurses at this clinic since having my first puppy, and every single person has been fantastic. They really pay attention to your concerns and are really thorough with their examinations. I appreciate that they never rush me and take their time to explain things to me. As a first time puppy owner, it’s always great to have things explained in such detail. They are all so friendly and accommodating and I would have absolutely no trouble recommending this clinic to my friends or family.
Emily SteccaEmily Stecca
10:23 18 Jan 24
The team at Karingal Vets have been so amazing helping my dog who ruptured his cruciate ligament! Could not have asked for better support during this time pre and post surgery.Puppy school was amazing too! Highly recommend ☺️
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328 Cranbourne Road, Frankston, VIC, 3199

P: (03) 9789 3444

The Karingal Veterinary Hospital is open 6 days a week.

Our hours are

- 8am-6pm Monday-Friday,
- 9am-5pm Saturday,
- Closed on Sundays,

* We are closed on public holidays.